Why It’s Important To Us

At Tillamook County Creamery Association (TCCA), we generate waste along multiple stages of the lifecycle of our products, including milk production, manufacturing, packaging, distribution and consumer use. Managing our waste in a manner that maintains a clean, safe and sanitary work setting is part of our commitment to our communities and the environment. 

Reducing waste and recycling material offers economic and environmental benefits. It creates jobs, conserves natural resources, saves energy, saves water, reduces pollution and reduces greenhouse gas (GHG) emissions. In particular, wasted food represents a major economic loss and produces 8% of total GHG emissions. The World Resources Institute (WRI) has calculated that that if food waste were a county, it would rank third in the world in GHG emissions after the United States and China. At TCCA, we understand our responsibility to reduce materials sent to the landfill from our operations, offices with The Tillamook Creamery Visitors Center and the Tillamook Market.

Management Approach

One of our Stewardship Charter commitments is to Enduring Ecosystems. As part of this commitment, we have set a zero-waste target that is in accordance with the Zero Waste International Alliance (ZWIA) definition of Zero Waste. ZWIA defines Zero Waste as: “The conservation of all resources by means of responsible production, consumption, reuse, and recovery of products, packaging, and materials without burning and with no discharges to land, water, or air that threaten the environment or human health.” This and other certification systems require at least 90% diversion of solid, non-hazardous waste from landfills, incinerators and the environment. 

Materials Management Policy: Our commitment to waste diversion is outlined and enforced through a company-wide Materials Management Policy, which focuses on source reduction and diversion. At a minimum, we comply with local, state and federal laws for hazardous and non-hazardous waste disposal. We uphold compliance in our manufacturing facilities by enforcing our internal Waste Management and Disposal Policy and our Toxic Use and Hazardous Waste Reduction Policy. 

We also use the Environmental Protection Agency (EPA) hierarchies as a guide for our preferred destinations of waste and food recovery. We refer to these guidelines as we prioritize our strategy and determine the best destination for waste streams. Some aspects of our programs, such as source reduction, may have financial implications or require a re-evaluation of pre-existing commitments within a given municipality. For example, because we work in rural areas with limited services, sometimes options such as municipal collection of compostable materials are not available. Consideration of any trade-offs are evaluated on a case-by-case basis by the appropriate internal stakeholders.

Materials Audit: In 2017, we teamed up with Community Environmental Services at Portland State University to conduct a third-party materials audit of our production facilities. Their analyses included waste composition and diversion opportunities at each site. This information has been used to guide subsequent actions, serving as the foundation of our progress.  

Key Players: In 2018, we formed a cross-functional team with employees from multiple groups at all operating locations, including: Operations Team; Continuous Improvement Team; and our Environment and Community Impact Team. Employees discuss waste-reduction projects, conduct waste audits, analyze data, prioritize projects, standardize receptacle signage and provide training for stakeholders and employees. 

We have a Continuous Improvement Team dedicated to eliminating material waste and inefficiencies in our manufacturing facilities. Our Operations Team, Farm Services Team and Environment and Community Impact Team track company-wide waste generation, landfill diversion, food waste generation and total product donation in pounds. We include this waste data in our annual environmental footprint calculations. This includes the quantification of end-of-life impacts associated with packaging waste. 

Co-Product Development

Our Operations Team works to identify opportunities for improvement across our facilities. For example, in Boardman, Oregon, where we formed a joint venture and built a whey-drying facility, our Engineering Team led the design and construction of a facility that separates and dries protein and lactose powders during the cheese production process. These "by-products" are now used in various products and supplements — a significant reduction of food waste and wastewater.

In 2020, our teams further researched co-products that could be created from byproducts from manufacturing processes.

Food Waste

In 2020, we were invited by Kroger to participate in the World Resource Institute’s 10x20x30 Initiative. Through this program, 10 large companies invited 20 of their suppliers to reduce 50% of 2020-level food waste by 2030. The “Target-Measure-Act” approach was pioneered by Champions 12.3, a coalition of executives from business, government and civil society dedicated to achieving the United Nations’ Sustainable Development Goal (SDG) Target 12.3 We will be using the Food Loss Waste Protocol and reporting 2020 metrics in early 2021

At TCCA, we take a multi-pronged approach to fight food waste and feed those in need. First, we aim to reduce the amount of potential food waste by matching customer demand projections with current production. At times we have short-code product, which is safe and high-quality product that is too close to its expiration date for our customers to accept.

Following the EPA Food Recovery Hierarchy, we aim to feed hungry people with any excess food we have manufactured. We support the Oregon Food Bank, schools in Tillamook and Morrow Counties and many other food-security organizations. We also regularly provide our employees and farmer-owners with short-code product as a unique fringe benefit, recognizing their contributions in making our cooperative successful. In 2020, we significantly increased our donation of short-code product, clearing out our coolers as much as we could in response to COVID-19. We also donated product to first responders, hospital workers, firefighters and others in recognition of their key role as essential workers.

KPI: In 2020, we donated $1.2M of product to Oregon Food Bank and other nonprofit food security organizations schools, first responders, and hospitals, the equivalent of 425,000 meals.  In addition, we gave our employees and member-owners over $236,000 worth of product to thank them for their service as essential workers. This came in a critical year when 1 in 5 Oregonians experienced food insecurity, double the rate of recent years

If we are unable to donate surplus food for human consumption, the second level of diversion in the EPA Food Recovery Hierarchy is feeding animals. Cheese scrap from our Tillamook manufacturing facility is donated to local farmers to use as animal feed. 

KPI: In 2020, we donated 482,000 pounds of cheese scrap to agricultural producers. 

When we cannot feed people or animals, we compost. Currently, municipal collection of compost is only available for our Portland Outpost and the Tillamook Market at PDX.

KPI: While most of our Portland employees worked remotely during 2020 due to COVID-19, we still diverted over 3,000 pounds of organic waste from the landfill through our composting program in our Portland Outpost. We also composted over 4,000 pounds at the Tillamook Market at PDX. 


At TCCA, we have recycling programs set up at each of our operating facilities and recycle and/or repurpose the following materials: aluminum cans, batteries, bulbs, cardboard, co-mingle, corrugate, e-waste, glass, ingredient buckets and barrels, loose office paper, paper shred, and scrap metal. All employees are encouraged to dispose of materials properly to minimize waste to landfill.  

KPI: In 2020, we diverted 63% of the solid, non-hazardous waste generated at our facilities from the landfill. Nearly 80% of this diverted material was corrugate from our Tillamook manufacturing facility.


Any materials that we are unable to recycle or repurpose will be sent to the landfill.

KPI: In 2020, 37% of the solid, non-hazardous waste generated at our facilities was sent to the landfill.

Barriers to Achieving Zero Waste Targets

Because we work in rural areas with limited services, sometimes options such as municipal collection of certain recyclable or compostable materials are not always available. This affects our waste-diversion performance. For example, there is no municipal compost collection in Tillamook or Morrow counties. In the spirit of continuous improvement, we are committed to evaluating our landfill pounds each year to better our performance and footprint. TCCA actively participates in the Tillamook Solid Waste Advisory Committee, a group of local stakeholders that is creating a strategic vision for improved waste-diversion opportunities in the community.

Packaging and Food Waste Nexus

Packaging plays a critical role in protecting the shelf life, quality and nutritional benefits of our products because it allows them to be stored, transported and consumed safely. A good package is the first step in preventing food waste, which has even greater environmental impacts than the package itself. While we promote the use of recyclable, lightweight and low-volume materials, our packaging should always fulfill its primary role: to protect food until it reaches the end consumer. Studies have shown that even an increase in packaging material can bring significant environmental benefits if it reduces food waste. Therefore, as part of our Sustainable Packaging Program, we consider the impacts of packaging and food waste together to create strategies for overall impact reduction.  


Most dairy farmers wouldn’t consider manure “waste” because it provides a valuable, organic source of fertilizer for crop production, reducing farmers’ dependency on fossil-fuel based fertilizers. In addition, our farmer-owners send about 50% of the manure generated in Tillamook County to three local biodigesters. 

Threemile Canyon Farms, the key milk supplier for our Boardman plant, has created a closed-loop farm; this means the dairy and crop farms continually sustain and improve one another. Cow manure is sent to an on-site methane digester that converts waste into clean, renewable natural gas. In addition to providing renewable natural gas, it also provides nutrients that go back into crops, which in turn feeds the cows and improves air quality. The digester sequesters around 136,000 metric tons per year of CO2-eq. This is equivalent to the annual GHG emissions from 28,875 passenger vehicles or the carbon sequestration by 160,061 acres of forest land.

Awards: In 2017, TCCA earned a Sustainability at Work Gold Certification for our Portland Outpost, TCCA’s innovative workspace built from historic warehouse structures. This certification recognizes our commitment to landfill diversion initiatives in our office space, including recycled e-waste, reusable office dishware, proper recycling of fluorescent lights, reduced printing requirements and composting of food scraps. 

TCCA is committed to large-scale sustainability initiatives at the regional, national and global levels. Our values and Stewardship Commitments are aligned with and inspired by the United Nations Sustainable Development Goals, The Dairy Sustainability Framework Global Criteria, the Innovation Center for U.S. Dairy Stewardship Commitment and the National Milk Producers Federation FARM program.
U.N. Sustainable Development Goals

U.N. Sustainable Development Goals

Goal 2

Goal 2

End Hunger, Achieve Food Security and Improved Nutrition, and Promote Sustainable Agriculture

As a farmer-owned cooperative and CPG company, we know that we have a responsibility to prevent food waste throughout the value chain. 

Goal 9

Goal 9

Build Resilient Infrastructure, Promote Sustainable Industrialization, and Foster Innovation

Adopting and supporting new technologies, such as the digesters, is just one way in which we are committed to advancing the industry through innovation.

Goal 13

Goal 13

Take Urgent Action to Combat Climate Change and Its Impacts

We have taken the initial steps to identify and to understand our greatest climate change impacts and are working to implement actionable changes.

Our 2020 Stewardship Report has been prepared in accordance with the GRI Standards: Core option.

Commitments to stewardship

Other Ways we’re doing Dairy right