2020 GLOBAL REPORTING INITIATIVE ISSUE BRIEF
Occupational Health and Safety
At Tillamook County Creamery Association (TCCA), our employees are the bedrock of our success, and their well-being — across our facilities and office locations — is critical. We are dedicated to encouraging fair, safe and healthful working conditions, as well as an inspired and supportive working environment.
With the spread of COVID-19 in 2020, workplace safety required us to double down on this commitment to keep our employees safe. By relentlessly focusing on health and safety, following the best available science and often exceeding regulatory standards, we were able to keep our production facilities open and keep up with increased consumer demand for TCCA products.
One of our Stewardship Charter commitments is Fulfilled Employees, and employees are an important stakeholder group at TCCA. In service to these stakeholders, we work to uphold the safety, health and well-being of all employees, following a continuous improvement model. We are dedicated to maintaining a productive workplace by minimizing the risk of accidents, injury and exposure to health risks. We strive to maintain a workplace that is safe, secure and free from violence, harassment, intimidation and other unsafe or disruptive conditions. Security safeguards for employees are provided as needed and regularly reviewed with respect for employee privacy and dignity. We strive to continuously improve by engaging with employees, identifying hazards and tracking pertinent metrics to measure remediation and progress.
TCCA’s Safety & Continuous Improvement Department oversees and implements the Occupational Health & Safety Management System that covers all employees and is audited annually. We are committed to compliance with applicable safety and health laws, regulations and internal requirements including OSHA, Oregon state regulations and insurance carrier policies for all our manufacturing sites and office locations. We also have an annual safety plan to improve compliance, reduce injuries and identify appropriate goals and objectives.
Employee Handbook: Our Employee Handbook details employee policies, procedures and benefits. This includes our Safety Policy, which specifies that employees have a right to expect a safe and healthy working environment and also includes our Human Rights Policy, which states that a safe and healthy workplace as a fundamental right.
Contractor Safety Program and Manual: Prior to awarding a bid, our contractors and subcontractors are evaluated for their safety performance, policies and procedures; OSHA compliance; and whether their qualifications match the safety requirements of the job (e.g., fall protocols, powered industrial truck programs, confined space and lockout/tagout procedures). All contractors and subcontractors performing work on our sites are covered under our Contractor Safety Program, which is reviewed annually. Our Contractor Safety Manual establishes our safety orientation program for contractors, including trainings, hazard identification and risk assessments.
Site Safety Committees: Each of our operating sites — in the Oregon cities of Tillamook, Portland and Boardman — has a designated Safety Committee to implement safety procedures and precautions. Meeting discussions are documented with agendas and minutes. Records of documentation are maintained. Safety Committees have voting representatives and one chairperson to oversee committee activities and report back to safety managers.
Monthly Safety Meetings: Our Safety Team holds monthly safety meetings across all sites to identify potential health and safety risks and to communicate precautionary measures. It is an expectation that all employees attend these meetings. Meetings are available online if employees cannot attend.
Inspections and Audits: Our manufacturing facilities regularly undergo comprehensive safety inspections by Oregon Occupational Safety and Health (OR-OSHA) inspectors. We also conduct detailed annual safety self-assessments, verified by an external consultant to gauge our health and safety performance.
Key Performance Indicators: Our operations scorecard includes the following KPIs that we consider to be noteworthy especially considering COVID-19 contingencies and changing our group trainings to be online:
KPI: Recordable Injury Frequency (target 4.78): 2.6
KPI: Lost Time Injury Frequency (target 1.32): 1.0
KPI: Safety Training Completion Rate, Boardman (target 95.00 percent): 99 percent.
KPI: Safety Training Completion Rate, Tillamook (target 95.00 percent): 97 percent
Grievance Mechanisms: We strive to react promptly and respond fairly to every concern, question or complaint raised by an employee. All employees are urged to speak to their supervisor, our People & Culture (Human Resources) department or submit a written complaint. A People & Culture representative will investigate and respond to employee concerns within seven to 10 days. This period may be extended, depending on the facts and circumstances of each case.
Key Players: Our Director of Safety & Continuous Improvement leads a department of facility safety managers, site training administrators and continuous improvement coordinators. Our managers and supervisors are responsible for maintaining a safe working environment and implementing the safety programs within their respective departments. All employees are expected to adhere to safety rules as part of their job duties.
On-Farm Safety: Our Farm Services Team works collaboratively with our Safety Team to provide technical support to our farmer-owners. We encourage all our farmer-owners to have safety protocols and hazard training for the employees on their farms. We verify these on-farm safety procedures during our third-party evaluations. Potential farm-related accidents include equipment injuries, falls, confined spaces, chemical exposure and loss of hearing due to loud noises. Through our Technical Assistance Program, we offer resources and in-house training where our farmer-owners can address these safety issues, develop appropriate farm-worker trainings and select appropriate safety equipment.
We have specialized programs and procedures to prevent and mitigate negative health and safety impacts and incidents. These include but are not limited to: emergency preparedness programs, electrical safety, lockout/tagout procedures, confined space entry, power industrial truck programs, fall protection, machine guarding, ergonomics, personal protective equipment, hearing conservation, respiratory protection, ammonia systems, fire protection, crane and hoist procedures and contractor safety. To maintain our high standards, we provide all employees — full-time, part-time, seasonal and temporary, as well as interns — the necessary training, tools and support to perform their work safely.
TCCA’s Safety & and Continuous Improvement Department oversees the Safety Committees at all three sites in Tillamook, Portland and Boardman. All Safety Committee members receive annual training in committee functions, along with hazard identification and procedures for investigating accidents if they occur. Training is provided through OR-OSHA’s occupational safety and health workshop, as well as TCCA in-house training annually. Parts of our OHS system are implemented because of legal requirements.
TCCA has a Safety & Continuous Improvement Department that conducts annual hazard recognition training for all Safety Committee members and other employees who perform audits and inspections. All pre- and post-installation assessments and inspections conducted for new equipment, machinery and/or processes are documented. For example, documented inspections of emergency eye-wash stations occur regularly, verifying that they are operational, clean, sanitary and unobstructed.
All employees are expected to detect and report unsafe work conditions, incidents, injuries, practices, property damage and unsafe behaviors in the workplace. Prompt reporting to immediate supervisors, Safety Team, Safety Committee members and/or the People & Culture Department is required to ensure that no further harm can occur to co-workers and property.
Additional opportunities for involvement include:
First responder training: We offer annual training for our First Responders in first aid and CPR.
Hazmat response team: This specialized team has extensive training in emergency response and hazardous material handling. This team is our first response for a hazardous spill or accident.
Confined space rescue team: This team was developed to address any emergency rescue from a confined space.
Due to the COVID-19 pandemic in 2020, we greatly increased focus on employee health and well-being. At the beginning of the pandemic, we formed a special Business Resilience Team (BRT) that comprises executives from TCCA’s Leadership Team. The BRT closely followed guidance from OSHA and the Oregon Department of Health to draft an operating plan for COVID-19. We invited local and state health agencies to review our plan, and hosted on-site visits by these agencies. During the visits, we demonstrated our response actions that included OSHA consultative staff.
Manufacturing Employees: At our manufacturing sites, we developed the following safety protocols.
Social distancing of six feet to be practiced in all areas.
Mask wearing is required at all times, per the latest Oregon Health Authority requirements on mask wearing in offices.
Health screenings and temperature checks are mandatory upon entering buildings.
Office Employees: For our office employees, we mandated work from home where possible, and developed the following safety protocols for anyone coming into the offices:
Limited capacity in offices, requiring employees who must come into offices to make a reservation.
Social distancing of six feet to be practiced in all areas of the office.
Mask wearing is required at all times, per the latest Oregon Health Authority requirements on mask wearing in offices.
Limited use of the communal kitchens, conference rooms and common areas.
Health screenings and temperature checks are mandatory upon entering the offices.
The safety and health of our employees continues to remain TCCA’s top priority. Our BRT continues to closely monitor the circumstances in our communities and across the state; works directly with local and state authorities to understand the latest science and protocols; and updates all employees across various mediums on the current situation. We have a rigorous contact tracing and quarantine protocols. Given our commitment to genuinely care for our employees, and in the spirit of keeping everyone as safe and healthy as possible, working from home will remain the preferred status for the foreseeable future into 2021.
We consider well-being as one of the important ways that Tillamook can contribute positively to our employees. We offer all full- and part-time employees health insurance plans that cover medical, dental, vision and life insurance, as well as a tobacco-cessation plan. Full-time employees are also eligible for a fitness incentive benefit reimbursement program through IncentFit.
We also encourage our employees to maintain a healthy lifestyle at home. Twice every year, we offer our employees a personal consultation on nutrition and diet advice, physical health, exercise, ergonomics and any wellness-related questions with a nutritionist and trainer. Employees can participate in a body-composition testing service. Previous measurements are available for review in order to evaluate progress. All discussions and results are confidential and accessible only by the employee and their nutritionist.
In 2020, we supported our employees through the pandemic in numerous ways, including:
Providing virtual telehealth services.
Supporting employee mental health through our Employee Assistance Program.
Supporting employees through care@work, a family care service that helps find caregivers.
Supporting parents by providing tutoring assistance through Varsity Tutors, easing the burden of working parents and students.
Additional resources for employees included flexible work schedules, support webinars on health and well-being, and an online community to create dialogue and learn from one another.
U.N. SUSTAINABLE DEVELOPMENT GOALS
Ensure Healthy Lives and Promote Well-being for All at All Ages
Our occupational health and safety management program encourages a safe work environment for our employees.
Our 2020 Stewardship Report has been prepared in accordance with the GRI Standards: Core option.
Commitments to stewardship
Other Ways we’re doing Dairy right
- Thriving FarmsHelping farmers to be more efficient, economically sound and viable for generations.View Commitment
- Healthful CowsCommitting to keep our cows healthful, comfortable, and productive.View Commitment
- Inspired ConsumersDemanding a higher standard of excellence for great tasting products that consumers love.View Commitment
- Enduring EcosystemsConserving air, land and water, while reducing energy and waste on farms, in facilities and across our truck fleet.View Commitment
- Fulfilled EmployeesFostering a culture that’s enriching and fulfilling for all of our employees.View Commitment
- Enriched CommunitiesStrengthening communities with agricultural advocacy, food security and healthful children.View Commitment